Reviews

Hear What Our Customers Have to Say

Whether it’s a producer guiding a family through enrollment, an employee receiving support during a health crisis, or a policyholder finding peace of mind in a time of loss—your stories reflect the heart of who we are.

For over 133 years, Boston Mutual Life Insurance Company has stood beside hardworking Americans and remained committed to acting in the best interests of all those we serve—policyholders, producers, employees, and communities. We’re honored to be part of your journey, especially during life’s most uncertain moments.

Has Boston Mutual Life Insurance helped you or your client in a meaningful way? We’d love to hear it!

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2025 Testimonials

  • “It’s our mission to help employees insure themselves and their family and provide peace of mind for financial stability. Our clients trust we have their best interest in mind, no matter what. That’s why Boston Mutual Life and my team partner so well - we have the same goals with customer service.” Harris W., current Boston Mutual Life broker, Workplace Solutions
  • 100% pleased!
  • Thank you to Hazel for all her help. She made the process of it all much easier. She was very helpful, kind, and professional.
  • Everyone I worked with was helpful and informative.
  • Your staff is well informed, courteous and most helpful and supportive.
  • Thank you for being helpful and for having such knowledgeable staff available.
  • I was very pleased with the customer service from the day my son passed away. My family is extremely satisfied.
  • Very professional plus timely service was great.
  • I Appreciate You All For Making It So Easy During The Loss Of My Mom Thank You For All You Have Done
  • Thank You For Your Assistance This Has Been Very Difficult For Me And My Family We Appreciate Your Promptness And Professionalism Thank You!

2024 Testimonials

  • I Appreciated The Easy To Use Claim Filing Process During This Extremely Difficult Period In My Life
  • I Was Contacted By Your Company At A Very Hard Time In My Life And I Appreciate The Thoughtful Communication Thank You
  • Thank You All So Very Much For What You've Done For My Family
  • My Claim Was Processed In A Timely Manner And The Service Was Exemplary
  • I Am Very Grateful That The Claim Process Went So Efficiently I Didn't Expect To Have To Use This Benefit, But I Appreciate The Timely Payment Process
  • I'm Very Grateful I Received A Claim Form I Didn't Know This Policy Existed!
  • Everyone Has Been So Very Kind And Understanding During This Terrible Time Of Grief And Loss Most Grateful
  • Keep Up The Good Work We Need More Companies Like Yours Like Your Slogan Says, 'family Matters No Matter What '
  • I Want To Thank You Very Much For Helping Myself And Family Get Through This Tough Time
  • Thanking Everyone At Bml Who Helped Me To Fill Out These Claim Forms You Are All Appreciated, Professional, And Kind Thank You
  • Your Staff On The Phone Were Terrific! Helpful, Friendly, Compassionate, And Professional
  • Everything Was Done In A Timely Manner I Was Surprised At How Quickly The Claim Was Settled
  • Thank You Very Much For Your Kind Service At This Sad Time In Our Life We Are Pleased With Doing Business With Boston Mutual
  • Thank You For Insuring My Kids, Grandkids, And Great Grandkids Over 43 Years With This Company
  • The Staff I Spoke With Were Very Pleasant, Compassionate, And Professional
  • Thank You For Having A Helpful And Patient Staff To Help Me Navigate My Mother's Final Paperwork
  • I Am So Glad I Have This Insurance

2023 Testimonials

  • Thank You For Making This Straightforward, Especially After The Death Of A Loved One
  • Such Good And Kind People To Deal With During Such A Difficult Time
  • Thank You For The Ease Of This Process All Companies Should Follow Your Example
  • Kimberly From The Compensation And Benefit Administration Was Very Helpful, Respectful, And Sensitive Thank You
  • Thank You So Much For Being This Prompt And Supportive During This Difficult Time For My Family
  • This Is My First Time Doing This Everyone Was So Courteous Thanks For The Condolences
  • We Totally Appreciate That They Told Us About The Policy We Did Not Know There Was One Thank You For Having Very Great People Working For You
  • Your Claim Processing Is Amazing So Quick!
  • Your Company Made The Entire Process Easy And I Didn't Feel Like I Was Delayed In Receiving My Claim Payment
  • Flawless Experience Not Rushed And Very Responsive
  • I Thank Your Company's Handling Of My Late Wife's Life Insurance Policy Excellent Service
  • Thank You For Being Very Efficient And Caring
  • It Has Been Nothing But A Positive Experience Dealing With Your Company Ashley Was Very Informative And Awesome To Work With
  • Hazel Was A True Professional Handling This Matter For Us After The Tragic Death Of Our Son

2022 Testimonials

  • I Was Completely Taken Aback By My Claims Examiner Yolanda Young! Her Compassion Was So Comforting! The World Needs More Yolanda's Thank You So Very Much!
  • Yolanda Was Wonderful! After A Stressful Day, She Answered All Of My Questions And Made My Day!
  • Customer Service Was The Best, And The Claim Form Was Very Easy To Fill Out Everyone Was Professional, Polite, And Courteous
  • I Simply Want To Thank You For Your Patience And Understanding And Your Time Spent On This Claim It's Something I Never Thought I Would Have To Face
  • It's Good To Have A Company Like Boston Mutual Because With Some Others, It's Hard To Communicate This Company Is Truly Committed Thank You Very Much
  • My Grief Is Still Unbearable, However The Representatives And Staff Always Made Me Feel Better When I Had To Fill Out Forms Or Ask Questions I Will Always Cherish Your Staff For Their Compassion!
  • Maddie Has Been There All Along The Way, Answering Any Questions And Providing Our Family With Genuine Condolences As We Went Through The Loss Of My Mother
  • Thank You For The Timely Response And Navigating This Process During A Very Difficult Time
  • Two Reps For The Company, Yolanda & Kathy, Were So Kind And So Helpful I Am Grateful For Their Help I'm So Glad I Could Talk To People, Without Having To Push A Million Buttons
  • Thank You For Your Quick Response During This Difficult Time
  • I Have Been With Boston Mutual For Over 30 Years I Filed 3 Claims And Have Been Very Satisfied With Your Service Very Time Thank You
  • I've Never Been Through This Process Before And Was Expecting The Worst It Was Easy, Timely, And Anyone I Spoke To Was Very Friendly And Helpful
  • Compared To The Other Organizations I Had To Deal With After My Mother's Death, Boston Mutual Was The Easiest And Most Efficient Thank You
  • You All Make A Very Difficult And Stressful Time So Much Easier For Us Thank You To All Who Helped Us Along The Way! So Thankful To You All!
  • Fast, friendly service in our time of sorrow.
  • I think the process was easy to follow and the employees were great. Thank you for the outstanding service.
  • You did a great job. Very easy and the claim was processed so fast. Thank you.
  • The representative I spoke with was patient, professional and made sure I had all the time needed to get the required information.
  • The Claim Was Expedited In A Timely Manner Very Helpful Staff
  • Your kindness & helpful attitude meant a lot to me during this time. You all were very helpful & understanding. Thanks to all of you!

2021 Testimonials

  • During this time of crisis, you've shown professionalism in every way. You should be commended for all that you are doing. During my time of grieving for the loss of my husband, may I say thank you for your help.
  • I would like to thank the entire team for the manner which you handled the death claim for my wife. Special thanks to Hazel for being so understanding, courteous and professional.
  • I just want to thank Brittany Ahearn for her excellent communication and professionalism. She had a lot of compassion and supported me during this difficult time. I just hope and pray if my time comes, my only son will have the same support and attention.
  • I want to commend your claim service representative for the excellent job in getting my insurance settled quickly and efficiently. Very excellent job and I feel that the hard work accomplished should not go unrecognized.
  • You handled our claim after the loss of my Mom in a prompt and very courteous manner. Thank you for that!
  • 5 stars for Amada Sepulveda, Sr. Claim Examiner! Over the years, she has been super helpful and is very knowledgeable and professional. Thank you, Amada.
  • I expected a more difficult process with the claim for my mother's life insurance. I was impressed at the expression of sympathy and how smooth the process was. Thank you.
  • Process was handled with care and dignity under such a sad and difficult situation.
  • Hazel and the claims team were great. They were helpful, knowledgeable, patient and professional. They went above and beyond to walk me through the process. I'm grateful for their assistance and prompt resolution of the claim.
  • All of the representatives we spoke to or emailed were very professional. Your life insurance company made a very sad time in our lives a lot easier with how well our claim was processed - many thanks!
  • Claim forms were easy to follow and complete. Phone tree was direct. Those answering were helpful and responsive. Very pleased working with Boston Mutual.
  • y time of grief, you showed me great sympathy and thought. Thank you.

2020 Testimonials

  • Everything was great! I was very pleased with how quickly I received the check.
  • I'm happy my employer has partnered with Boston Mutual. Thank you for processing my claim so quickly.
  • I want to thank you for your help. Your reps were very kind and knowledgeable in helping me make my claim.
  • Great experience pre and post claim! Keep doing things right!

Accolades

Boston Mutual Life Insurance has proven our financial strength through our A.M. Best “A” rating, commitment to giving back through our spot on Boston Business Journal’s Most Charitable Companies list, dedication to raising awareness about the importance of early education as a founding member of the Massachusetts Business Coalition for Early Childhood Education, and support for our communities through our corporate citizenship program, Making An Impact. Since its launch in 2018, the program has contributed almost 1,500 volunteer hours, over 800 donations, and more than $1.75 million to various charitable causes across the country.