As the impacts of COVID-19 and the novel coronavirus evolve, we will continue to closely monitor the situation. We remain committed to acting in the best interests of our policyholders, producers, and employees. Our priority is the safety of those we serve and our employees, and ensuring our ability to continue to support our client’s needs.
We are working diligently to address inquiries and ensure we continue to follow best practices. Boston Mutual Life makes coverage determinations based on the specific facts and policy language associated with each claim, as well as federal and state guidance.
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We will continue to monitor and assess this situation and will make decisions as appropriate.
Thank you for your understanding.