Consumer Info

Identity Theft

Identity theft has become a serious problem. If you want information on preventing identity theft and what to do if you are a victim of identity theft you should refer to the web site of the Federal Trade Commission.


In most cases the replacing of existing life or annuity insurance is not in the best interests of the consumer. You need to make a careful comparison of your existing coverage and the proposed coverage. You should ask the company or agent of the company that sold you your existing policy for information and advice regarding the proposed replacement. In some cases you may be able to modify your current policy to meet your current needs. If you do decide to replace coverage you should not discontinue your current policy until you receive the new policy.


In order to comply with the USA PATRIOT Act., financial institutions must implement an Anti-Money Laundering Program, which includes knowing the identity of their customers. Verification of identity applies to both new policies and when certain changes are made to the information on existing policies. In order to satisfy our obligation, you may be asked to allow our agent to view your unexpired, government issued picture ID. The verification process may also include the use of a third party source to confirm the information provided to us. Please be assured that this information will be treated with the highest regard for your privacy.

State Insurance Departments

If you have the need to contact your state insurance department you can find information regarding contacting them on the web site of the National Association of Insurance Commissioner (

National Association of Insurance Commissioners

The NAIC web site has useful information and consumer guides which can be of help to consumers (

U.S. Department of Health & Human Services

This site provides useful information regarding diseases and condition, drug and food information, disasters and emergencies, etc. (


Boston Mutual Life Insurance Accessibility Statement

Updated: December 2019.


Boston Mutual strives to ensure that its services are accessible to people with disabilities. Boston Mutual has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on makes available the UserWay’s Web Accessibility Widget, powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.


Boston Mutual continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you have any questions or need assistance, please contact Boston Mutual Customer Service as follows:


Phone: 877-624-2249