Contact Us

Now more than ever, Americans need access to financial security.

As a progressive mutual life insurance company, we are dedicated to the promise we make to our customers – to provide financial peace of mind for working Americans and their families. We are focused on delivering on this commitment, with 129+ years of providing peace of mind and half a century of offering workplace benefits.

We are committed to acting in the best interests of all of our stakeholders – our policyholders, producers, employees, and the communities in which we live and work, and providing a personalized customer experience is important to us.

Our mailing address is:

Boston Mutual Life Insurance Company
120 Royall Street
Canton, Massachusetts 02021
Main Phone: 800-669-2668
Business Hours: 8:00 a.m. – 5:00 p.m. ET (Monday – Friday)

Employment Opportunities

Boston Mutual Life Insurance offers great career opportunities and excellent benefits.

Click here for our current open positions.


Life Insurance 101

If you’re curious about some of the basics about life insurance, we’ve included general information on our Life Insurance 101 page here.


Frequently Asked Questions (FAQs)

Have questions about customer service or claims? Questions on payment, policy status, how to make changes to your policy, or how to file a claim?

We have answers.

Click here for our customer service and claims frequently asked questions (FAQs).


Providing support in your time of need is part of the commitment we make to those we serve.

To speak with a Claim Services Representative, contact us toll free at 877-212-2950 (fax: 781-770-0492).

If you would like to file a claim directly, please click here for our claim forms.

Customer Service

We’re here to answer your questions and offer help for your situation.. 

To speak with a Customer Service Representative, contact us toll free at 877-624-2249.

If you would like to make a change to your policy, you may find the appropriate forms by clicking here.

We love your feedback and invite you to share your experience by leaving us a Google review here.

Email Us

Protecting your personal information is important to us. We offer a secure email transmission to maintain your privacy. Please click here to log-in or register your email address and send a secure email to one of our teams.

Agents and Producers

We’re passionate about building partnerships with our producers to best serve our policyholders – together.

Looking to speak with someone about becoming a producer partner?
We encourage you to contact the appropriate regional representative in your area for information on our products, services and how to become appointed and contracted with Boston Mutual Life Insurance Company.

Click here to find a contact in your state.

We’d love to hear from you!

Let us know how we helped you or a client in a time of need by leaving us a Google review here.

Report Fraud

The Federal government estimates the annual cost of insurance fraud to be in the billions of dollars. Boston Mutual Life Insurance Company, committed to protecting our policyholders and preventing losses due to fraud, has established a Special Investigations Unit. To report suspected fraud or abuse, please call our toll-free telephone number, 877-213-9779.

Disaster Recovery and Business Continuity

In the event that you have a question about your coverage during a government declared disaster situation, occurring at either your location or ours, we ask that you please call our toll free number 800-669-2668. All calls, as well as any mail we may receive, will be answered at either our primary administrative facility or routed to our Disaster Recovery and Business Continuity center. If necessary, additional staff will be available to assist you and informational updates may be posted on this website.