Our Digital Transformation Journey

A Practical Approach to Our Customer, Centric Digital Transformation

Boston Mutual Life’s 132-year commitment to providing life insurance to working Americans is underscored by our ongoing work to find opportunities to best support all of our customers.

Our latest project is a major digital transformation to modernize our systems into a more streamlined system that will benefit our customers, broker partners, and our employees.

Jennifer King, our Vice President of Customer Experience, discusses investments we are making to enhancing the customer experience during a recent podcast hosted by Insurance Innovation Reporter.

“We know modernizing our systems is crucial to meeting evolving customer needs,” she says.

Want to learn more about what this means for how we serve our customers – which includes our policyholders and producers?