Managing insurance benefits involves many moving parts, from enrollment and billing to policy information, service requests, and ongoing support. Sometimes, this can add complexity and time to already full days.
Brokers want to manage their cases quickly and get fast access to commission information. Employers and HR administrators don’t want to deal with time-consuming benefits administration tasks. And policyholders want to be able to log in to pay their life insurance bill online or easily see key documents.
With those needs in mind – and more – we’re continuing to enhance the experience for customers by expanding the availability of BML Connect, Boston Mutual Life’s secure, cloud-based self-service platform designed to make it easier to do business with us.
BML Connect is now more widely available to new business across the United States, with the exception of New York and Puerto Rico. The platform currently supports select workplace products, including whole life, accident, critical illness, and simplified group voluntary term life.
This expanded availability marks an important step in Boston Mutual Life’s ongoing modernization efforts. It reflects our commitment to providing customers and broker partners with digital tools that speed up processes and make them easier to manage.
Bringing Important Tools Together
We designed BML Connect to bring key functions into one integrated system. Through secure portals for brokers, employers, and policyholders, the platform supports digital enrollment, billing, policy administration, commission access, and select service capabilities.
For brokers, BML Connect provides:
- A more efficient way to manage new business with Boston Mutual Life
- Easier access to new case information, client documents, enrollment progress, bills, and commission details
- Faster commission payments once requirements are met, along with split commissions and more complex hierarchy structures
For employers, BML Connect:
- Helps simplify benefits administration
- Offers a more streamlined way to manage new enrollments, access employee policy information, reconcile bills, and make payments. These tools can be especially valuable for organizations that may not have large HR or administrative teams.
For policyholders, the platform provides:
- Easier access to important coverage information
- An online self-service experience. Employees can log in to their Boston Mutual Life case to view policy information, access documents, review billing details, make payments, and request select service options on new policies.
Digital Convenience with Personal Support
The platform pairs modern digital tools and quick login to online accounts with dedicated service. While many routine tasks can be handled online, Boston Mutual Life’s support teams remain available by phone or email when additional help is needed or questions are related to existing cases.
Continuing to Build for the Future
BML Connect will continue to evolve and add more capabilities over time. For now, existing business currently managed on legacy platforms will continue to be serviced through those systems, as well as additional enrollments on existing cases.
Want to learn more about BML Connect?
- If you’re an insurance broker, contact [email protected]
- HR or benefits administrator? Contact your benefits broker or email [email protected].
- If you’re a policyholder, contact your HR department or benefits administrator
- Visit bostonmutual.com/bml-connect for more details