Let’s Connect!

  1. We understand that you may have questions about life insurance or are looking to learn more about what life insurance solutions can do for your family. We are here to help, so let’s connect!

    1. Here are some of the best ways to reach us, as well as handy resources we provide to help you learn more.

  1. 1. Email us

To reach our Customer Service department, you can email the team directly at [email protected].
We also offer another option to send a secure email to one of our teams to maintain your privacy.
  • Visit the Email Us Portal here
  • Enter your contact information on the first page
  • On the second page, select the department that you’d like to contact concerning your inquiry
  • Enter your email message and include your Boston Mutual Life policy number if applicable
  • Click Send Email and a Boston Mutual Life team member will get back to you in a timely manner
  1. 2. Connect Directly with a Local Insurance Professional

Want to hear about affordable options to meet your insurance needs? One of our insurance professionals will be happy to help!

  1. 3. Use our Online Tools

Looking for a form? We’ve included our most commonly requested Customer Service and Claims forms in one convenient location.

  1. Most Commonly Requested Forms

Have questions on payment, policy status, how to make changes to your policy, or how to file a claim? We have answers. 

Click below for our customer service and claims frequently asked questions.
  1. FAQs

If you’re curious about some of the basics about life insurance, we’ve included general information on our Life Insurance 101 page here.

  1. 4. Call us

Our Customer Service team handles inquires pertaining to policy information, like changing or adding a beneficiary, requesting a policy loan, and requesting a cash surrender. To contact a Customer Service representative, you can call us at 877-624-2249 during our business hours, Monday – Friday, 8 a.m. ET – 5 p.m. ET.

Our Claims team handles all inquiries pertaining to the claims process. For example, if you looking to understand the status of your claim or need more instructions on how to complete a claim form, our Claims teams can help. To contact a Claim Services representative, you call us at 877-212-2950 during our business hours, Monday – Friday, 8 a.m. ET – 5 p.m. ET.