Customer Service
Providing support in your time of need is part of the commitment we make to those we serve.
Our Customer Service team handles inquiries pertaining to policy information, like changing or adding a beneficiary, requesting a policy loan, and requesting a cash surrender.
To contact a Customer Service representative, you can email the team directly at [email protected]. You can also call us at 1-800-669-2668.
Looking for a customer service form? We have made our most commonly requested forms conveniently available to you here.
All other forms are available here.
If our team helped you and your family, or a client, in a time of need, we would love to hear about it and invite you to share your experience by leaving us a Google review here.
Claims
Our Claims Services team handles all inquiries pertaining to the claims process. For example, if you are looking to understand the status of your claim or need instructions on how to complete a claim form, our Claims Services team can help.
To contact a Claims Services representative email us here or call us at 877-212-2950.
Looking to file a claim directly? Check out our most commonly requested claims forms here.
Brokers and Agents
Looking to speak with someone about becoming a broker or enrollment partner? Find your local sales representative here for information on our products, services, and how to become appointed with Boston Mutual Life Insurance Company.
Do you coordinate benefits for your union? Contact us to learn about what we can offer your union members here!
Curious about what we can offer public sector employees in your town or city? Chat with us here.
We’d love to hear from you!
Let us know how we helped you or a client in a time of need by leaving us a Google review here.
Email Us
We offer an option to send a secure email to one of our teams to maintain your privacy. It’s easy!- 1. Contact us via the Email Us Portal button below
- 2. Enter your contact information on the first page
- 3. On the second page, select the department that you’d like to contact concerning your inquiry
- 4. Enter your email message and include your Boston Mutual Life policy number if applicable
- 5. Click Send Email and a Boston Mutual Life team member will get back to you in a timely manner
If your inquiry is intended for a specific department, there is a drop-down list to select accordingly.
Please make sure to have your policy number and the last four digits of your social security number ready to get started.
Mailing Address
Boston Mutual Life Insurance Company120 Royall Street
Canton, Massachusetts 02021
Main Phone: 800-669-2668 Business Hours: 8:00 a.m. – 5:00 p.m. ET (Monday – Friday)
Report Fraud
The Federal government estimates the annual cost of insurance fraud to be in the billions of dollars. Boston Mutual Life Insurance Company, committed to protecting our policyholders and preventing losses due to fraud, has established a Special Investigations Unit. To report suspected fraud or abuse, please call our toll-free telephone number, 877-213-9779.
Disaster Recovery and Business Continuity
In the event that you have a question about your coverage during a government declared disaster situation, occurring at either your location or ours, we ask that you please call our toll free number 800-669-2668. All calls, as well as any mail we may receive, will be answered at either our primary administrative facility or routed to our Disaster Recovery and Business Continuity center. If necessary, additional staff will be available to assist you and informational updates may be posted on this website.