We’re excited to share that Marie Loughran, our Executive Vice President of Customer Experience, was recently featured on Majesco’s Future of Insurance podcast, “Foundations for Transformation.” Majesco is Boston Mutual Life’s strategic partner for our digital transformation initiative.
In this episode, Marie joins Majesco’s Chief Strategy Officer, Denise Garth, to explore how we’re reimagining the insurance experience for our brokers, customers, and employees—driven by innovation, technology, and a commitment to people.
Listen in to discover:
- Why legacy systems inspired our transformation goals and how partnering with Majesco is helping us modernize operations and deliver greater value to our customers, partners, and staff.
- How we’re reshaping customer engagement, giving customers the flexibility to engage in the ways that work best for them.
- The dual impact of transformation—enhancing both customer and employee experiences by streamlining workflows and empowering our teams.
- How we’re putting the customer first even more than before, where technology handles complexity so our people can focus on what truly matters.
Marie’s perspective highlights how our transformation journey is not just about systems and strategy—it’s about creating meaningful experiences for the people we serve and the teams who make it all happen.
Tune in to the episode and see how we’re building the future of insurance.
Are you a broker and want to partner with us on the journey into the future of insurance?