Boston Mutual extends our heartfelt sympathy to all those impacted by Hurricane Florence and Massachusetts gas explosions. Our thoughts are with you and your family during this time. If you were adversely affected by either the storm or gas fires and have questions about your coverage, or are a producer with questions regarding your client’s coverage, please contact us for assistance.

Boston Mutual Life Insurance Company
Contact Us


We‘re there for you in time of need. It‘s what families do. To speak with a Claims Representative, please contact us toll free at 877-212-2950. Or if you would like to file a claim directly, please click here for our claim forms.

Our mailing address is:

Boston Mutual Life Insurance Company
120 Royall St.
Canton, Massachusetts 02021
Fax: 781-770-0492
Business Hours: 8:00 a.m. – 5:00 p. m. ET (Mon-Fri)

Customer Service

Open communications keep families strong. That’s why we’re always ready to answer your questions and offer the help you need. To speak with a Customer Service Representative, please contact us toll free at 877-624-2249. Or if you would like to make a change to your policy, you may find the appropriate forms by clicking here.

Email Us

To send a secure e-mail, please click here to log-in or register:

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Report Fraud

The Federal government estimates the annual cost of insurance fraud to be in the billions of dollars.Boston Mutual Life Insurance Company, committed to protecting our policyholders and preventing losses due to fraud, has established a Special Investigations Unit. To report suspected fraud or abuse, please call our toll-free telephone number, 1-877-213-9779.

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Disaster Recovery and Business Continuity

In the event that you have a question about your coverage during a government declared Disaster Situation, occurring at either your location or ours, we ask that you please call our toll free number (800) 669-2668. All calls, as well as any mail we may receive, will be answered at either our primary administrative facility or routed to our Disaster Recovery and Business Continuity center. If necessary, additional staff will be available to assist you and informational updates may be posted on this website.